How to Use Key Performance Indicators (KPIs) to Optimize Your EV Charging Stations

Energy Delivered (kWh)

This metric measures the amount of energy an EV charger dispenses over a certain period. By measuring the energy delivered, you can evaluate the unit’s energy usage and support sustainability metrics. A charger that delivers high energy shows increased usage and demand, helping you gauge the station’s energy efficiency. In case of performance problems, schedule an inspection with a reputable electrical service to fix minor issues before they worsen.

Customer Satisfaction

The most effective way to measure customer satisfaction is through feedback. You can use tools such as Surveys and Net Promoter Score (NPS) to gauge user sentiment and overall satisfaction. A trusted electrician can conduct routine inspection and maintenance sessions, ensuring high uptime and reliable session success rates to drive high customer satisfaction. This goes a long way to encourage repeat usage and positive reviews.

Utilization Rate

Utilization rate refers to the percentage of time a unit is used compared to its availability. While it might not seem like a big deal, this metric shows strong demand for the unit and helps to determine high-traffic areas that require more chargers. If you notice a higher utilization rate in an area that experiences low availability, consider investing in EVSE charger installation services.

While the list of KPIs is long, you can use the ones mentioned to stay ahead in the ever growing EV charger market. Contact Mr. Electric and schedule a consultation with our experts to leverage advanced reports, allowing you to fine-tune your operations and deliver quality customer services. Our experts provide a detailed electrician’s guide tailored to your needs, so you can make the most of your investment.